At Florist Chinatown, we pride ourselves on delivering only the freshest, most beautiful flowers to households and businesses in the Chinatown area. Our local reputation has been built on reliability, quality, and exceptional customer care. To support our valued community, we offer a comprehensive returns, refunds, and complaints process, reflecting our firm Fresh Flowers Guarantee.
We are committed to sourcing flowers at their peak freshness and handling them with the utmost care. All our arrangements are prepared on the day of delivery, ensuring vibrant, aromatic, and long-lasting bouquets upon arrival. We guarantee that your flowers will remain fresh for a minimum of five days from delivery if cared for according to our instructions. This Freshness Window ensures you enjoy your flowers for as long as possible, making us a trusted choice for fresh blooms in Chinatown.
Your satisfaction is our priority, and we understand the disappointment caused by damaged or wilted flowers. If your order arrives with visible damage or significantly below our freshness standards, you are eligible for a replacement or refund. Please notify us within 24 hours of receipt so we can promptly address your concern. We may request a photograph of the damaged or wilted goods to help us settle your claim quickly and continually improve our services.
If a complaint is validated under our Fresh Flowers Guarantee or Damaged-on-Arrival policy, you may choose from the following resolutions:
Your satisfaction is essential to us, and we strive to make the claims process as straightforward as possible. Please retain your proof of purchase and provide order details when submitting a request.
If you are dissatisfied with your flowers or our service for any reason other than damage or lack of freshness, we still encourage you to reach out. Our aim is to resolve every issue fairly and promptly. When submitting a complaint, please provide your order number and details of your concern. Our customer care team will investigate and contact you regarding the outcome and any available options. Every complaint is handled confidentially and respectfully, as part of our ongoing commitment to excellence in Chinatown.
Florist Chinatown is honoured to be the local florist of choice for families and businesses alike. By upholding high standards in bouquet quality and customer service, we have become synonymous with dependable flower delivery in Chinatown. We appreciate your trust and support, and we are always here to ensure you are delighted with every floral gift.
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