Welcome to Florist Chinatown. These Terms & Conditions govern your use of our online flower delivery service for Chinatown and its surrounding areas. By placing an order with us, you acknowledge and agree to be bound by these terms. If you do not accept these Terms, please refrain from using our website and services.
To use Florist Chinatown’s e-commerce website, you must be at least 18 years old and possess the legal capacity to enter into a binding agreement. By placing an order, you confirm that you meet this requirement and all information provided is accurate, complete, and current.
Florist Chinatown offers a selection of high-quality floral arrangements and related products for online ordering and delivery throughout Chinatown and the surrounding areas. To purchase products, follow these steps:
All orders are subject to acceptance and stock availability. We reserve the right to refuse any order, offer alternatives, or limit quantities at our sole discretion.
Once your order is placed, you will receive an automated email confirmation outlining your order details. This email only acknowledges receipt of your order and does not signify formal acceptance. Acceptance occurs upon dispatch of the ordered products. If, for any reason, your order cannot be accepted or fulfilled, Florist Chinatown will inform you as soon as possible and offer a refund or alternative arrangements.
We aim to provide accurate product descriptions and images. However, flowers are seasonal and certain varieties or colours may not always be available. Florist Chinatown reserves the right to substitute products of equal or greater value and aesthetic appeal, particularly in instances where specific blooms or containers are unavailable. We will endeavour to inform you of significant substitutions prior to dispatch.
All prices displayed on the Florist Chinatown website are in Pound Sterling (GBP) and include applicable VAT. Prices are subject to change without notice, but changes will not affect orders already placed and accepted. In the unlikely event that a pricing error occurs, we reserve the right to correct it and contact you for instructions or cancel your order with a full refund.
Florist Chinatown offers flower delivery services across Chinatown and adjacent areas as specified on our website. Delivery times and availability may vary, particularly during peak periods. We will make every reasonable effort to deliver within the estimated timeframes provided. However, delivery times are not guaranteed and may be affected by external factors such as traffic, weather, or busy seasonal demand.
It is your responsibility to ensure that delivery details are correct and that the recipient is available to receive the delivery. Where a recipient is unavailable, flowers may be left with neighbours or in a safe place, at our courier’s discretion, unless otherwise specified. In such cases, Florist Chinatown is not liable for any loss, damage, or late delivery.
These Terms & Conditions apply to all customers ordering for delivery within Chinatown and the surrounding regions. If you are unsure whether your location is covered, please check our website delivery information before placing your order.
We accept a range of secure payment methods, including major credit and debit cards. Full payment is required at the point of order. By submitting payment details, you warrant that you are authorised to use the chosen payment method. Florist Chinatown uses reputable third-party payment processors to handle all payments. We do not store your payment card details directly.
If your payment is declined or there is a problem processing it, your order will not be completed, and you will be notified promptly.
If you wish to cancel or amend your order, please notify us as soon as possible. Due to the bespoke and perishable nature of fresh flowers, cancellations can usually only be accepted if made before the order is prepared or dispatched.
Once the product has been prepared or dispatched for delivery, cancellations or amendments may not be possible. Where cancellation is requested before preparation and accepted by us, we will issue a full refund to your original payment method. If you need to amend recipient details or delivery time, we will make reasonable efforts to accommodate your request but cannot guarantee all changes can be made, especially at short notice.
Our priority at Florist Chinatown is customer satisfaction. Due to the nature of our products, if you are unsatisfied with the quality of your flowers or if your delivery does not match your order, please contact us promptly after receipt, ideally within 24 hours. We may request photographs to help us assess and address your concerns.
Where a product is proven to be faulty, damaged, or incorrect, we will offer a replacement or refund at our discretion. Please note that natural variation may occur in living products, and minor differences from images or descriptions do not necessarily constitute grounds for refund or replacement.
Florist Chinatown strives to provide a reliable and high-quality online flower delivery service. However, except as required by UK law, we expressly exclude liability for:
Our maximum liability in connection with any order shall not exceed the value of the purchased products for that order.
All content, images, and materials on the Florist Chinatown website are the intellectual property of Florist Chinatown or its licensors. You may not reproduce, copy, modify, or distribute any part of our website or materials without our express written consent.
Florist Chinatown is committed to data protection in compliance with applicable UK regulations, including the UK General Data Protection Regulation (UK GDPR). We only collect and process your personal information to fulfil your order and provide the best possible service. Your details will not be shared with third parties except for those involved in order processing and required by law. For more details, please consult our Privacy Policy.
We may update these Terms & Conditions from time to time to reflect changes in our services or relevant laws. Updated terms will take effect once published on our website. Your continued use of our online flower delivery service constitutes acceptance of the updated Terms.
If any part of these Terms & Conditions is found to be unenforceable, illegal, or invalid, the remaining provisions will continue to be valid and enforceable. Any waiver of a term or condition must be made in writing and does not represent a waiver of any subsequent breach or failure.
These Terms & Conditions, and any contractual or non-contractual obligations arising from your use of the Florist Chinatown website and services, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
At Florist Chinatown, customer satisfaction is our priority. If you have questions about our Terms & Conditions, your order, or need further information about our online flower delivery service across Chinatown and surrounding areas, please consult our website's Contact section for appropriate channels to reach our team.
These Terms & Conditions apply specifically to all orders placed online for delivery within Chinatown and its nearby regions. Your continued use of our site and services confirms your acceptance of these terms. Thank you for choosing Florist Chinatown for your floral gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 43 Charing Cross Rd, London, WC2H 0AP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chinatown, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chinatown.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
